Facility
Phoenix Zoo
Closing Date
[jobclosingdate]
Description
The Phoenix Zoo is currently seeking a Guest Services Manager to oversee and improve upon the day to day operations of Admissions, School Group Entrance, Turnstiles, Stroller/Wheelchair Rentals, Membership, Reception and Call Center. This person will maintain exceptional standards for guest service, cleanliness, and physical appearance of all locations within the department. Additionally, is responsible for managing the budget, recruitment, training, and motivation and evaluation of staff. All Guest Services personnel need to be effectively cross-trained to support fluctuating business needs at all department locations. Furthermore, the Guest Services Manager will work closely with other departments to coordinate promotions to increase attendance, manage our automated telephone system and Gateway Ticketing System, and ensuring methods are in place to generate applicable reports on effectiveness of various initiatives. This person will be our primary resource to receive and respond to on-site guest service inquiries and complaints as well as conduct front line decision-making and problem solving in a courteous and professional manner.
For more than half a century, the Zoo and its animals have amazed guests from across Phoenix and around the globe. We have enjoyed a truly remarkable first 50+ years. Come be a part of our next 50 years and inspire millions more, connecting them with the natural world in new and fascinating ways. A visit to the Phoenix Zoo opens a wondrous world of curiosity, imagination and discovery; imagine being a key player in igniting that passion in the hearts of the community.
Education and Pre-requisites
Minimum qualifications for this position include a Bachelor’s degree with a concentration in Business preferred, at least 3 years management experience in a fast-paced guest service environment, excellent communication and organizational skills, proficiency in MS Office programs, strong leadership skills, proven guest service and team building skills, and ability to work a flexible schedule that will include weekends, evenings, holidays and school breaks. An ideal candidate will already be familiar with our data systems; Gateway Galaxy Ticketing System, Raiser’s Edge and When-To-Work. One to three years with these or similar systems preferred. All Phoenix Zoo employees are required to pass pre-employment background checks including a drug test.
Compensation and benefits
This is a full time exempt level position with a starting hourly wage between $15.75 – $17.72 DOE, and a complete benefits package that includes medical, dental and vision insurance, 401(k) with company match and generous PTO.
Application instructions
To view a more complete description and list of requirements and to apply for this position please visit the Phoenix Zoo job page at:
Résumés are not accepted for any Zoo position without an accompanying application. While postings may remain on outside sites for longer, once a job is removed from The Phoenix Zoo job page it is closed and we will no longer accept applications.
The Phoenix Zoo is an EEOE/ADA employer.