Facility
Phoenix Zoo
Closing Date
[jobclosingdate]
Description
The Phoenix Zoo is currently seeking a Membership Manager to oversee the planning and implementation of programs and events designed to increase, upgrade and retain households and revenue for the Phoenix Zoo’s membership program. A key aspect of this position will be managing all communication tied to memberships such as telemarketing, mailings, signage and collateral materials. The Membership Manager will work closely with other departments to develop initiatives to grow membership revenue, create new elements for partnership activation and develop benefit structures for various membership levels, and strategically align our Zoo Membership program with the high-level Guardian Membership program. Personnel management duties will include ensuring exceptional standards of guest service, managing the budget, and coordination of training for current and new employees on applicable software and processes.
The Phoenix Zoo was born of a spirit of community and the efforts of small group of dedicated volunteers, and carefully nurtured through the support of millions. We have enjoyed a truly remarkable first 50+ years. Come be a part of our next 50 years and inspire millions more, connecting them with the natural world in new and fascinating ways. Members know that their contributions are giving us more possibilities for the future, and we want to make sure that our membership program reflects our appreciation for the continued and growing support of the community.
Education and Pre-requisites
Minimum qualifications for this position include a Bachelor’s Degree with a concentration in Business preferred, minimum 5 years management experience with 2 years in guest service and/or sales preferred, excellent communication and time management skills, proficiency in Raiser’s Edge and MS Office programs, and ability to work a flexible schedule that will include weekends, evenings, holidays and school breaks. All Phoenix Zoo employees are required to pass pre-employment background checks including a drug test.
Compensation and benefits
This is a full time exempt level position with a starting hourly wage between $19.07 to $21.46 DOE, and a complete benefits package that includes medical, dental and vision insurance, 401(k) with company match and generous PTO.
Application instructions
To view a more complete description and list of requirements and to apply for this position please visit the Phoenix Zoo job page at:
Résumés are not accepted for any Zoo position without an accompanying application. While postings may remain on outside sites for longer, once a job is removed from The Phoenix Zoo job page it is closed and we will no longer accept applications.
The Phoenix Zoo is an EEOE/ADA employer.